Introduction
Welcome to organicneomfood.com. These terms and conditions outline the rules and regulations for the use of our website. By accessing this website, you accept these terms and conditions in full. Do not continue to use our website if you do not agree with all the terms and conditions stated on this page.
General Conditions
Subject to stock availability, we strive to maintain accurate stock counts on our website. In the event of stock discrepancies, we will contact you about the unavailability and offer you the option to wait for restocking or to process a refund for the unavailable items.
Shipping Policy
Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected at the time of purchase.
Delivery Terms
Domestic Transit Time: Generally 2-7 days.
International Transit Time: Typically 4-22 days, depending on the courier.
Dispatch Time: Orders are dispatched within 2 business days of payment. Our warehouse operates Monday to Friday, excluding national holidays.
Change of Delivery Address
Requests to change the delivery address can be made at any time before the order has been dispatched.
Returns and Refunds
Change of Mind Returns
We accept returns due to change of mind if a return request is received within 1 day of receipt of the item. Items must be returned in original packaging, unused, and in resellable condition. Return shipping will be at the customer’s expense. Refunds will be processed as store credit.
Warranty Returns
We honor valid warranty claims if submitted within 2 days of receipt of items. Customers must pre-pay return shipping, which will be reimbursed upon a successful warranty claim. Options for warranty claims include refund to your payment method, store credit, or a replacement item.
Duties and Taxes
Sales Tax: Included in the displayed price of the goods.
Import Duties and Taxes: May apply for international shipments. These costs are either pre-calculated at checkout or can be paid separately upon arrival in the destination country.
Insurance
Parcels are insured for loss and damage up to the value stated by the courier. We will process refunds or replacements as soon as the courier completes their investigation into claims for lost or damaged parcels.
Customer Service
For any customer service inquiries, please email us at contact@organionneom.com
Contact Information
Phone: +91 97272 92955
Email: contact@organionneom.com
© 2024 Organicneomfoods pvt ltd. All rights reserved.
